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Privacy Policy

Terms & Conditions | Privacy Policy | Refund Policy

Welcome to Hiberce ("the Company”)

1.1 Privacy Policy.

Business name: Hiberce (Pty) Ltd, a private company registered in South Africa with registration number 2016/363417/07

Main business:  e-commerce marketplace

Official email address: for receipt of legal service (marked for attention: CEO and Legal)

Physical address:  The Pavilion, Corner Portswood and Dock Rd, V & A Waterfront, Cape Town, 8001

1.1.1 This privacy policy explains how the Hiberce Group processes and uses information gained from users of the site. This Privacy Statement applies to any information collected through our website, electronic communications or mobile application.

1.1.2 We will update this privacy statement periodically, to ensure our data privacy policy stays up to date with our website and company ethic.

1.1.3 Hiberce ("the Company”) is located at ("the Website”). For the purposes of this Privacy Policy, unless otherwise specified, all references to Hiberce include the Company and the Website.

1.1.4 The Company’s Website is an Ecommerce marketplace which allows sellers to list their products, services, events and getaways (accommodation). Upon listing the services, sellers are able to market their services and products (as the case may be) to their target audiences and manage their business.

1.1.5 Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party, but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

1.1.6 The private information you provide on the Website will be used only for its intended purpose.

1.1.7 We will protect your information consistent with the principles of the Protection of Personal Information Act.

1.1.8 By using the Website, you consent to the data practices described hereinafter.



i) When you browse our website;

ii) When you follow, like, post, comment, share on Hiberce social media;

ii) When you use Facebook or Google+ to link and sign up;

iii) When you add any content or information (i.e. images, videos, text, ratings) on the site;

iv) When you perform certain actions (i.e. purchases, invites);

v) When you visit pages or your usage of the site;


1.3.1 When browsing our site:

i) Browsing patterns, browser used and operating system, location (through cookies, geo-location and user settings).

1.3.2 When you subscribe to our emailer:

i) Email address

1.3.3 When signing up as a buyer (all users sign up as buyers initially to create a personal profile):

i) ‘Identifying information’ (i.e. name, surname, date and place of birth, gender, age, education);

ii) ‘Contact information’ (i.e. billing / shipping address, home / mobile / office phone numbers, connections);

iii) ‘Interests information’ (i.e. preferred listing types, shares);

iv) ‘Account information’ (i.e. account creation date, purchase history, settings);

v) ‘Content information’ (i.e. images, videos, reviews, ratings, posts, comments);

vi) ‘Messages’ (i.e. support messages, enquiries, live chat, posts);

vii) ‘Usage’ (i.e. traffic source, browser patterns, operating system, searches);

viii) ‘Preferences’ (i.e. location, currency and language);

ix) Any other non-required information that you choose to submit to us.

1.3.4 When signing up as a seller:

i) ‘Business information’ (i.e. business name, trading name, business registration, tax number trading hours, about);

ii) ‘Contact information’ (i.e. billing / shipping address, / mobile / office phone numbers, / connections);

iii) ‘Payment details’ (i.e. PayPal ID);

iv) ‘Account information’ (i.e. account creation date, purchase history, settings);

v) ‘Offerings’ (i.e. listings, capacity, orders, order tracking);

vi) ‘Content information’ (i.e. images, videos, reviews, ratings, posts, comments);

vii) ‘Messages’ (i.e. support messages, enquiries, live chat, posts);

viii) ‘Usage’ (i.e. traffic source, browser patterns, operating system, searches);

ix) ‘Preferences’ (i.e. location, currency and language);

x) Any other non-required information that you choose to submit to us

1.3.5 Information gathered from social media:

i) We give you the opportunity to link your social network and share your purchases and experiences across your social media. For this we gather the following information.

ii) Name, surname, profile picture and email address

iii) Name, surname, profile picture and email address


i) We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyse this information because it helps us to better design the Website to suit your needs. We may also automatically collect information about the web content you view in the event of a known security or virus threat.

1.4.1 The information includes, but is not limited to:

i) The internet domain name from which you access our website (for example, "” if you use a private internet access account, or "” if you connect from an educational domain);

ii) The internet protocol ("IP”) address (a unique number for each computer connected to the internet) from which you access our Website;

iii) The type of browser used to access our Website;

iv) The operating system used to access our Website;

v)The date and time you access our Website;

vi) The Universal Resource Locators ("URLs”) or address of the pages you visit;

vii) Your username, if it was used to log in to the Website; and

viii) If you visited this Website from another website, the URL of the forwarding site.


1.5.1 We will never collect any of the following information from you:

i) Religious or philosophical beliefs;

ii) Race or ethnicity;

iii) Trade union membership or political persuasion;

iv) Health or sex life;

v) Biometric information;

vi) Criminal behavior;


1.6.1 This website is not directed at children who are under the age of 13 and we strictly do not collect data from persons under the age of 13. The Site is directed at a general audience.

1.6.2 To be able to create an account with, use the full facilities of, and buy or sell any product, service, event or getaway listing on Hiberce, you must be at least 18 years of age. If we gain any knowledge of an account that was created by any person(s) under the age of 18, the account will be terminated and any information associated with said account will be deleted.

1.6.3 In some countries or states/ provinces, the age of majority might be higher than 18 years of age and by using this site, you represent that you are at least the age of majority in your country or state/ province of residence.


Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

1.7.1 We may use your personal information to:

i) Administer our website and business;

ii) Personalize our website for you;

iii) Enable your use of the services available on our website;

iv) Supply to you services purchased through our website;

v) Send statements, invoices and payment reminders to you, and collect payments from you;

vi) Send you non-marketing commercial communications;

vii) Send you email notifications that you have specifically requested;

viii) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

ix) Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

x) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

xi) Provide sellers with buyer information to allow sellers to deliver the offering and comply legally;

xii) Provide sellers with buyer information to allow sellers to market to buyers (but sellers will not be able to identify any individual users from that information);

xiii) Deal with enquiries and complaints made by or about you relating to our website;

xiv) Deal with enquiries relating to purchases and any information related to resolve the enquiry;

xv) Keep our website secure and prevent fraud; and Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

xvi) If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

xvii) Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

xviii) We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.


i) The personal information you provide to us whether voluntarily or automatically as the foregoing paragraphs describes, may be used and disclosed without limitations, to our sellers, employees, staffs, insurers, professionals, agents, suppliers, subcontractors and/or other parties we deem fit for the purpose and in the manner reasonably necessary for the carrying out of the Services and for purposes set out in this Privacy Policy.

ii) Personal information may be disclosed and/or supplied between the third parties. When personal information is disclosed and/or supplied between the third parties all terms and conditions contained herein shall have effect for the purpose of protecting your personal information.

iii) Compliance with legal requirements for the enforcement of law, regulations, court orders, subpoena, warrant during the course of a legal proceedings or otherwise may render our need to disclose personal information.

iv) Personal information may also be used to protect and safeguard the copyright, trademarks, legal rights, intellectual property rights or safety of the Company.


i) A ‘cookie’ is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies:

ii) ‘Session’: Session cookies last only as long as your web browser is open. Once you close your browser, the cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.

iii) ‘Persistent’: Persistent cookies are saved on a user’s hard drive in order to determine which users are new to the site or are returning.

iv) You may adjust your cookies by changing your privacy and security settings in your browser. Each browser is different and you will need to refer to the instructions provided by your browser to learn more about changing your privacy and security settings.


i) Most of the information regarding your buyer and sellers account will be stored for as long as the account is active. Much of this information is kept at your discretion and can be modified or deleted by you. If you choose to delete your account permanently, all personal information related to that account will be deleted (we may keep statistical or analytical data).

ii) Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. (Purchase and order history are kept for your own records).

iii) Certain interactions or past transactions may be kept for our internal financial records and for compliance reasons, even after an account is deactivated.

iv) Data related to linked social media last only as long as the social networks are linked to your account.


i) We care about your personal and sensitive information and there are security measures in place to reasonably protect your Personal and Financial information. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

ii) If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). This is powered by Thawte, Inc. Al though no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

iii) All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


i) Your personal information is yours and you reserve the right to access, modify or remove the information that you provided to us. You can do this on both your buyer’s and sellers profile. Your financial information can also updated or removed by you.

ii) Marketing communication and notifications through emails are always under your control and you can unsubscribe from emails sent to you. Account and security related information may be sent to you for as long as your account is active or you have explicitly notified us to be removed from marketing campaigns.

iii) Though we do require certain information from you for your account to function properly, much of the information that you provide is optional and both required and optional personal information can be accessed, modified or removed by you.

iv) When information is mandatory and required from you, this information is protected by reasonable security measures and only disclosed to necessary parties (such as your shipping address made available to a courier).



i) When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


i) If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at


1.14.1 GENERAL

i) In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

ii) However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

iii) For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

iv) In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you select to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

v) Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

1.15 LINKS

i) When you click on linkson our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


i) The Company respects your privacy and gives you an opportunity to opt-out of receiving information in respect of the Services by contacting us at


i) The terms contained in this Privacy Policy may change and subject to modification and amendments. All modifications and the time of the changes and modification will be subject to the sole direction of the Company and such changes will have immediate effect. No notice will be given to you prior to such changes and/or modifications; you are therefore advised to review our Privacy Policy from time to time.


i) If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

Effective as of 2019/01/01